Delivery & Returns
Delivery Details
Unless stated, all prices quoted include the cost of delivery to mainland UK.
VAT, where applicable, is included in the price.
Delivery to the Highlands & Islands is an additional £5.10 + VAT
Delivery to Ireland, Jersey and Guernsey is not available at this time.
Items are sometimes sent separately due to the volumetric or weight constraints by the courier. As such, the parcels may not arrive at the same time.
Orders of 48 bags of cat litter will be delivered on a pallet by lorry. Additional delivery charges range from £25 to £134 depending on the postcode of the delivery location. The carrier will contact you to arrange a date and time window for delivery. A signature is required on delivery. We request that the carrier delivers in a 7.5 tonne vehicle with a tail lift and a hand operated pallet trolley. The delivery driver will not unload the bags from the pallet.
Please allow 1 week for delivery.
If you would like to purchase from outside the UK please get in touch and we will try to provide a price for delivery.
We hope you are happy with your order,
but please let us know as soon as possible if there is any problem.
Please contact us if any item you purchase online from us arrives damaged, is not as represented or is not of satisfactory quality.
When reporting any product issue please supply the batch number from the packaging and if possible supporting evidence such as photos which will further help us to investigate the matter.
If you change your mind:
If you receive your order and wish to cancel, you need to let us know within 14 days of receiving the delivery.
We accept online returns in the following circumstances:
- The products are unused and unopened
- Once you have told us you wish to return the order, you return it to us within 14 days
- You are responsible for the costs of return
We will refund the original purchase price in full within 14 days of receiving the return. We are only able to refund orders back to the original payment method.
How to contact us
Please contact us by one of the following:
- Telephoning our office 01302 700220 during office hours (08:00 – 17:00 Mon – Fri)
- Writing to us at info@friendshipestates.co.uk
or at Friendship Estates Ltd., Old House Farm, Stubbs Walden, Doncaster DN6 9BU
- Completing our online contact form